Universal Best Practices

1. Maintain a business environment that fosters fairness, respect, and integrity. It is the Association’s policy that its members are lawful, highly principled and socially responsible in all business practices. All members are expected to become familiar with these Best Practices and to apply these guiding principles in the daily performance of their business activities and responsibilities.
2. NPRA Members will operate their businesses with due diligence and professional care in accordance with professional standards and best practice from their respective industry in all matters.
3. Serve in the interest of their clients and business organizations in a lawful and hon-est manner, while maintaining high standards of conduct and character and not en-gage in acts discreditable to the industry or to the Association.
4. NPRA Members will maintain the privacy and confidentiality of information obtained in the course of their duties. Such information shall not be used for personal benefit or released to unauthorized parties. Sensitive information is at times man-aged and in those circumstances, HIPAA guidelines must be adhered to for those members fall under the jurisdiction of HIPAA.
5. NPRA Members will maintain competency, certification and/or licensure in the senior living industries and their respective professional fields.
6. NPRA Members agree to undertake only those business activities, clients or commitments which they can reasonably expect to service and/or complete with professional competence.
7. NPRA Members will have a client problem resolution or client complaint policy in place to promptly address and resolve issues, reflecting professional care and competence.
8. Affiliate members do not engage in placement for compensation as Industry members do. NPRA affiliate members refer placement services to other NPRA agent members.
9. For assisted living homes and centers who are NPRA Affiliate Members, they must have a policy that requires the presence of pre-hospitalization medical care/advance directives in the client/resident file. The policy must require the file be present and made immediately available if/when emergency personnel or first responders are dispatched to the facility on behalf of that resident. The home or center will send a copy of these documents along with first responders if in fact the resident is being transported to the hospital.

I, and the business entity I represent, have read and agree to abide by the NPRA Best Practices Agreement. I understand I am responsible for operating under these Best Prac-tices and all employees/agents which work under my authority are responsible to adhere to these Best Practices as well. If I or anyone affiliated with my business entity is suspected of non- compliance or violation, then I am subject to the Grievance Procedure to be enforced by the Board of Directors. Investigation could follow and ultimately loss of mem-bership could result if the non-compliance or violation is substantiated.

The National Placement and Referral Alliance


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